Connecting the live music industry
CTS Eventim appeals ruling over ticket insurance pressure
April7
CTS Eventim has filed an appeal against a recent court decision that partially upheld a lawsuit acc
CTS Eventim has filed an appeal against a recent court decision that partially upheld a lawsuit accusing the ticketing giant of pressuring customers into purchasing ticket insurance through manipulative website design.
The case, brought by German consumer advocacy group VZBZ (Verbraucherzentrale Bundesverband), alleged that Eventim’s online platform was designed to unduly influence customers to opt into insurance policies. According to VZBZ, Eventim highlighted the insurance offer prominently during the checkout process and displayed a pop-up window urging users to purchase coverage if they initially declined.
The pop-up warned customers to “avoid anger and frustration over a missed event,” and those who chose not to buy insurance were required to click a button labeled “I bear the full risk” before proceeding with their order.
Jana Brockfeld, legal advisor for VZBZ, criticized such tactics, stating, “Many companies design their websites in such a manipulative way that consumers are pushed to make decisions they would not otherwise make.” She added that this form of digital manipulation is prohibited under the European Union’s Digital Services Act.
The Higher Regional Court of Bamberg sided partially with VZBZ, ruling that the repeated promotion of insurance during the checkout process violates consumer protection laws. However, the court stopped short of banning Eventim from offering insurance as an initial option in the shopping basket.
CTS Eventim, disputing the court’s interpretation, has appealed the decision, signaling an ongoing legal battle over digital sales practices and consumer rights in the ticketing industry.
With VIP-Booking.com, you can search for anyone in the live music industry — try it yourself!
Search Artists:
Trusted by professionals in the live music industry around the world for 25 years!
